For Smaller Items

Once we have received your order and payment has cleared we will aim to despatch your goods within two working days.

For smaller items we will generally use a courier service and you should allow 5 working days for delivery. Once your order has left us tracking information will be uploaded to our site allowing you to track your order online.

To track your order simply login to your account and view your order history. If a tracking number has been made available follow the onscreen instructions to track your orders progress.

For Larger Items

On certain larger items we may decide to use our own vehicle to deliver. If this is the case delivery may take upto 21 days dependant on your location.

If we decide to use our own vehicles we will provide you with a delivery date and you should make sure that someone is home to accept the delivery.

The items that we may use our own vehicles to deliver include larger garden furniture sets and 6 man hot tubs.

Where do we deliver to?

We offer free delivery on all orders to the following areas

• England
• Wales
• Anywhere South of Glasgow

There will be additional delivery charges for Ireland, offshore islands and anywhere north of Glasgow

If you require delivery to one of these areas please call our offices on 0116 230 2555 for a quote

Signing For Your Delivery

All deliveries will require a signature. If the parcel appears damaged when you receive it you should sign for the parcel as damaged. You should also ensure that you sign for the correct number of boxes.

Unfortunately we cannot leave parcels without a signature

Delivery Days

We deliver monday - friday between 9 and 6

Weekend deliveries carry a £30 surcharge per parcel

If you are unlikely to be at home to accept delivery on a weekday you should use your work address as the delivery address.